Join our fun and dynamic retail store & taproom sales team providing outstanding customer service and product knowledge in our busy retail space, as well as participating in local events to promote Brewery beer!
Duties and Responsibilities
- Teamwork and enthusiastic contributions to brewery culture
- Greet and serve customers in a welcoming manner with interest and enthusiasm for the Brewery and our beer.
- Clear and accurate understanding and communication of the Brewery’s beer styles and brewing process.
- Complete opening and closing procedures of the retail space thoroughly and accurately.
- Ensure accurate and efficient use of Point of Sale (SQUARE).
- Keep retail store/taproom fully stocked with beer
- Monitor and restock merchandise as necessary.
- Ensure retail store, fridges, cold room, tasting bar and overflow merchandise storage area is maintained in a tidy manner.
- Serve beer to tap room customers.
- Replace taproom kegs as necessary.
- Carry out required record keeping as it relates to inside sales.
- Serve and guide retail keg customers through the keg purchase, pick-up and return process.
- Inform Senior Sales Representative as appropriate, of concerns, issues and status of product, inventory, and equipment.
- Report leads and sales opportunities for new licensee accounts to Head of Sales/Owner.
- Clean, tidy, and maintain an organized retail area and common staff areas (including bathrooms).
- Other related duties as may be assigned.
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Qualifications
- SmartServe certificate.
- One year of retail experience, or an equivalent combination of education and experience.
- Excellent communication, teamwork, customer service, and interpersonal skills.
- Ability to work collaboratively with a team as well as work alone to achieve results.
- High attention to detail, organization, and record keeping skills.
Core Competencies
- Interacts with others using respect, honesty, trust and a positive attitude.
- Contributes to building a strong team and effective channels of communication.
- Develops new and innovative solutions to problems and challenges.
- Takes responsibility and pride in work and personal contributions to the Brewery.
- Enjoys working hard and playing hard!
Working Conditions
- Fast paced retail environment.
- Flexible availability for work hours – evenings/weekends.
- Lift heavy objects (including cases of beer, kegs, merchandise) up to 55 lbs.